Hardware Services

Interact offers full range of appliances for every IT solution for the variable IT environments through our presales specialists to discover the existing factors in your IT environment, especially those factors which usually costs huge budget to deliver the most effective solution that meets your needs.

We are here to develop your business interest, and save your budget.
Interact has established partnerships with almost 20+ leading global IT Vendors such as  HP, Lenovo, Dell EMC, Cisco, Fortinet, Aruba, APC Schneider and more.

Pre-sales Consultancy

We study the customer’s scope of work, design, size and provide a solution.

Standard Features:

- Presentations

- Demos

- Offers

- Responding to RFI’s and RFP’s

Optional Features:

- Proof of concepts (when applicable)

 

 

After-sales Support

We provide Controlled Delivery, Supply Chain, Pickup & Return Services, and Insurance.

Standard Features:

- On-Site Delivery

- Supply Chain

- Insurance

Optional Features:

- Pickup and Return Services

-Long Distance Delivery (Air freight/ Sea freight)


After-sales Consultancy

We deliver Warranty Services and Hardware support for out-of-warranty cases.

Standard Features:

- Trouble Shooting

- Failure Diagnostics

- Repair

- On-Line Support

Optional Features:

- Provide Spare Parts (for out of warranty cases)

- Pickup and Return Services

- Hardware Upgrade

 


 

HP Care Packs and Warranty Services

We provide the Hardware standard warranty, Upgrade Standard Warranty and Upgrade SLA services.

Standard Features:

- According to SLA

Optional Features:

- Service Contracts

- Tailored SLAs


Lenovo Warranty Services

We provide Hardware standard warranty services as Lenovo Authorized Warranty Service Provider "AWSP". 

Standard Features:

- According to SLA

Optional Features:

- Support our customers with our own local stock (if Part available in our own stock)

 

 

Spare Parts

To fulfill the partnership with HP and Lenovo, we have established a spare parts Logistic Unit that include a professional team working to control our spare parts order and stock for HP and Lenovo in addition to general spare parts.

Interact only use HP Certified Replacement Parts by using the HP PartSurfer, and Original Genuine Lenovo Spare parts unsung SAP warranty system


UPS Installation and Repair Services

We analyze the IT infrastructure for the best power rating and install uninterruptible Power Supplies with related Software Alert Management.

Standard Features:

- Infrastructure analysis

- Grounding assurance

- Hardware and Software installations

 

 Download Hardware Services Catalog