What are your business priorities; attracting or retaining new customers? International expansion? Cost savings and operational efficiency?
Our IT outsourcing services give you access to the specialized IT skills you require to grow your business and have it performing at the highest levels.
Interact IT Outsourcing team works with you by recommending tailored best-fit solutions as well as continually monitoring and reporting progress, making your business more agile, flexible and innovative.
IT Resources Outsourcing (IRO)
Interact provides highly qualified IT Calibers from End User Support to System, Network and Security engineers.
Our outsourcing scope includes Data Center Support Specialist and DB admins/Developers.
We provide performance monitoring for all outsourcing team on monthly basis and recommend to our customer a business continuity plan.
Provide required resources and manage their performance
Continuity Plan and backup resources
Service specifications which include: role profile, tasks list, KPIs, tools, access privileges
Application Management Outsourcing (AMO)
Interact facilitates the ongoing operation, maintenance, conversion, enhancement and support of an application portfolio like ERP, CRM or Financial Applications.
- Ongoing application support and maintenance
- Change/release management
- IT Application Assessment
- IT Application Consulting
Capability of knowledge transfer, the most challenging aspect of application management outsourcing
The service does not stop at break-fix, but also allows for organizations to enhance functionality on a constant basis while relying on a continuous root-cause analysis to eliminate recurring problems.
ITIL Processes Outsourcing (IPO)
ITIIL/ITSM Service Management Process Outsourcing is when you need a fast process to be implemented internally like Problem Management, Service Level Management with Service Catalog, Change Management and Asset Management.
Each process solution is not just an out-of-the-box install, but rather a fit-for-purpose solution that ensures quick implementation and successful integration into your existing environment.
- Process Design
- Process Implementation
- Process Delivery
- Continual Service Improvement
Minimum awareness of ITIL/ ITSM process Management
Interact can design and implement Problem Management as a complete process solution, or as partial process activity such as Root Cause Analysis or Service Improvement.
Service Level Management with Service Catalog
Service Level Management with Service Catalog solutions include development and management of SLAs, OLA, and Underpinning contracts.
Here, Process can be either outsourced fully, or as a partial process activity, such as RFC or RISK assessment.