Telecommunication Solutions

Call-Link:

Call link is Add-On module for Microsoft Dynamics CRM which enables you to connect your telephony system (Switch or PBX) with Microsoft Dynamics CRM. It works in both direction (Outgoing and Incoming).
The main goal of Call-Link is to make an intelligent integration between your telephony system in one part, and the Microsoft Dynamics CRM page on the other part.

Standard Features:

-CRM/Phone integration

- Log Calls and track live calls

- Report auto and generate statistics and charts

Prerequisites:

- Windows7 or above

- MS-SQL server 2005 or above

- PBX configured and support CTI/TAPI interface

 

 

 

RecTel

RecTel is professional voice recorder allows you to automatically record voice calls - at external lines of your PBX or sniffing the audio of the VOIP PBX throw the network to your computer's hard drive.

Besides recording phone conversations, RecTel also provides valuable data such as time of calls, duration, dialed numbers, channel/Trunk name, and caller-ID information, with its professional and user-friendly interface.

Standard Features:

- Calls recording

- Call logging & tracking

- Supervisor live calls view/listen

- Reports auto generate statistics and charts

Prerequisites:

- Windows 7 or above

- MS-SQL server 2005 or above


TeleC

TeleC is a call accounting (billing) system.

Call Accounting allows you to analyze all of your telephone activities and use that analysis to control costs and increase productivity.

Standard Features:

- Calls logging and tracking

- Call costs calculation

- Reports auto generate statistics and charts

Prerequisites:

- Windows 7 or above

- MS-SQL server 2005 or above

- PBX configured and support CDR/SMDR interface


 

IGalaxy

IGalaxy Call Center is a complete call processing and routing system that integrates with the customer's telephony system (PBX) and provides a full control over the incoming and outgoing call distribution, and mailbox management through multilevel of answering message and lie monitoring of call state transactions.
IGalaxy Call Center answers the incoming call with a prerecorded message(s), transfers it to appropriate destination, monitors the call transfer status and records the call or the caller can left a message in the destination's private mailbox.
For the outbound calls, IGalaxy can restrict the call to a limited duration or prevent calls to pre-assigned numbers, record the call and trace the call if transferred to any other agent.

Standard Features:

- Call logging and tracking

- Agent’s status and availability

- Supervisor live calls view and control during the call

- Reports auto generate statistics and charts

Optional Features:

- IVR (call routing and distribution, Queue handling, voice mail)

- Call Recording

- Predictive Dialing

Prerequisites:

- Windows Server 2003 or above

- MS-SQL server 2005 or above

- PBX configured and support CTI/TAPI interface